Return & Refund Policy

At Two If By Ski, every product is made to order specifically for you. Because we produce items on demand rather than holding traditional inventory, we generally do not accept returns or exchanges for incorrect size selection, color preference, or change of mind.

We want you to be happy with what you receive, and if there’s a problem with your order, we’ll work to make it right.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at twoifbyski@protonmail.com within 30 days of receiving your order.

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the damaged, defective, misprinted, or incorrect item

Once we review the issue, eligible orders will be replaced or refunded at no additional cost to you.

Sizing & Exchanges

Because our products are made to order, we cannot offer returns or exchanges when the wrong size is ordered.

Please review the size guide provided on each product page before placing your order. Some products may have specific fit recommendations, which will be noted in the product description.

Change of Mind

We do not accept returns or provide refunds for buyer’s remorse, including changes in preference regarding size, color, style, or design after an order has entered production.

Order Changes & Cancellations

We begin processing orders quickly. If you need to change or cancel an order, please contact us at twoifbyski@protonmail.com as soon as possible.

We’ll do our best to accommodate your request, but once an order has entered production, we cannot guarantee that it can be changed or canceled.

Lost Packages

If your order appears to be lost in transit, please contact us at twoifbyski@protonmail.com so we can investigate the shipment and determine the appropriate resolution.

Two If By Ski is not responsible for orders delivered to an incorrect address provided by the customer at checkout.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions?

If you have a problem with your order or questions about this policy, please contact us at twoifbyski@protonmail.com and include your order number when applicable.

We’ll work with you to get it sorted out.