Shipping policy

Shipping Policy

At Two If By Ski, our products are made to order. This helps us offer original designs without maintaining large amounts of inventory, but it also means your order requires production time before it ships.

Order Processing & Production

Most orders are produced and prepared for shipment within 2–5 business days.

Production times are estimates and may vary during holidays, promotional periods, periods of high demand, or due to product availability.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Shipping Times

Shipping time begins after your order has been produced.

Delivery times vary depending on your location, the shipping method selected at checkout, carrier conditions, and the fulfillment location used for your order.

Estimated delivery dates displayed during checkout are estimates and are not guaranteed.

Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your purchase.

From time to time, Two If By Ski may offer free or discounted shipping promotions. Any applicable requirements or restrictions will be provided with the promotional offer.

Orders With Multiple Shipments

Because our products may be produced at different fulfillment facilities, items from the same order may occasionally arrive in separate packages or at different times.

If your order is split into multiple shipments, you may receive separate tracking information for each package.

You will not be charged additional shipping because we choose to split an order into multiple shipments.

Tracking

When tracking is available, a tracking number or link will be provided after your order ships.

Please allow time for the carrier to update tracking information after a shipping label has been created.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting us.

If you still cannot locate the package, email us at twoifbyski@protonmail.com with your order number.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us immediately at twoifbyski@protonmail.com. We will do our best to make the correction, but we cannot guarantee changes once an order has entered production or shipment processing.

Two If By Ski is not responsible for orders that cannot be delivered because an incorrect or incomplete address was provided by the customer.

Lost or Delayed Packages

Carrier delays can occasionally occur due to weather, high shipping volumes, transportation disruptions, or other circumstances outside our reasonable control.

If your order appears to be lost or significantly delayed, please contact us at twoifbyski@protonmail.com with your order number so we can investigate.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, please contact twoifbyski@protonmail.com within 30 days of receiving your order.

Include your order number, a brief description of the issue, and clear photos showing the problem.

Please see our Return & Refund Policy for complete information regarding replacements and refunds.

International Shipping

International shipping availability, rates, and estimated delivery times will be displayed at checkout where available.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.